All Systems Operational

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Status updates for services supported by ARO - Specialist Data Centre Services (previously known as AIMES).

Click the button above to subscribe to email updates. Scheduled maintenance and historical incidents are shown at the bottom.

To contact support - please use ensure you use the ARO BOLT Client Portal

Internet Service Provision Operational
90 days ago
100.0 % uptime
Today
HSCN (N3) Connectivity Operational
90 days ago
100.0 % uptime
Today
A-Cloud Services Operational
90 days ago
100.0 % uptime
Today
HealthCloud Services Operational
90 days ago
100.0 % uptime
Today
SDWAN Services Operational
90 days ago
100.0 % uptime
Today
Colo Services Operational
90 days ago
100.0 % uptime
Today
Core Network Operational
90 days ago
100.0 % uptime
Today
Trustworthy Research Environment (TRE) Operational
90 days ago
100.0 % uptime
Today
M-Cloud Services Operational
90 days ago
100.0 % uptime
Today
External Comms Providers ? Operational
90 days ago
100.0 % uptime
Today
External Providers: Duo 2FA Push Delivery Operational
90 days ago
100.0 % uptime
Today
External Providers: Duo 2FA Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be conducting upgrade works on the ARO Liverpool data centre backup power systems between 26th September and 9th October. These works will not impact our primary power feeds. There will be short periods (less then one hour) when we have to disconnect and reconnect the back up generator - during these times we will retain UPS protection on the primary power feeds.

At the completion of the works we will conduct a full Mains Failure Test, simulating a power outage to ensure that all our backup power systems function correctly. This is a standard test that is conducted annually, and is carefully managed to ensure no interruption to power feeds.

Outline timescales:
26th September - Disconnection and reconnection of backup generator systems
7th October - Disconnection and reconnection of backup generator systems
8th October - Mains Failure Test

Posted on Sep 10, 2024 - 17:04 BST
Past Incidents
Sep 11, 2024

No incidents reported today.

Sep 10, 2024

No incidents reported.

Sep 9, 2024
Completed - The scheduled maintenance has been completed.
Sep 9, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 BST
Scheduled - Planned Maintenance:

We will be performing essential upgrades to our firewalls on Monday September 9th, starting at 21:00 - 22.30. During this time, you may experience a brief loss of service to the TRE environment ONLY whilst the firewalls failover.

We do apologies for any inconvenience at this time.

Sep 3, 11:02 BST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.