ACloud 3 Partial Outage
Incident Report for ARO Specialist Data Centre Services
Resolved
Hello,

Following a period of monitoring we believe this outage has been resolved.

If you are still experiencing issues please let us know via the Client Portal so we can investigate.

An MIR will be produced and provided in due course.

Kind Regards,

AIMES Service Desk Team
Posted Apr 21, 2023 - 17:52 BST
Monitoring
Hello,

We believe we have identified the cause of the issue and have deployed a fix. We believe services should now be coming back up and are continuing to monitor.

Please let us know via the Client Portal if you are still seeing performance issues so we can investigate.

Kind Regards,

AIMES Service Desk Team
Posted Apr 21, 2023 - 15:56 BST
Investigating
Hello,

We are aware of an issue impacting our ACloud3 Environment and causing intermittent connectivity issues for some of our customers.

We are currently investigating.

Next update due at 16:00 BST.

Kind regards,

AIMES Service Desk Team
Posted Apr 21, 2023 - 15:22 BST
This incident affected: A-Cloud Services.
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